General professional experience:
- • Over 10 years overall experience handling client and user contacts in technical and non-technical environments, maintaining good client relationships and running "damage control" when customers have specific problems or emergency needs.
- • 4+ years (ongoing) managing IT systems and operations for small online retail companies, including:
- · local network management
- · custom data scraping and analysis
- · process design and business automation projects
- · business network design, installation, and administration
- · server provisioning, configuration, and management (local and IaaS/PaaS cloud)
- · online retail platforms and multi-platform inventory and sales aggregation
- · oversight of personnel and budgeting for inhouse IT support
- · planning, budgeting, and oversight for design and rollout of new company systems
- · oversight and project managment for inhouse software development
- · all the strange IT-ish needs of 21st-century businesses
- • 2 years of professional experience rebuilding and refurbishing consumer electronics for online resale.
- • 3 years of professional experience deploying and maintaining long distance (2-8 miles) wifi links for business and residential clients.
- • 3+ years in a previous career in construction, remodelling, and facilities maintenance.
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Systems design, deployment and/or upkeep in a wide variety of environments, including:
- · businesses
- · warehouses
- · off-grid sites
- · construction sites
- · church and non-profit offices
- · hospitals (non-PHI equipment)
- · public libraries (well, once)
- · radio towers
- · restaurants
- · homes
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General technical areas of competency:
- · Small-business project and department management in both technical support and software-development projects
- · Linux, Mac, Android, iOS, and Windows experience
- · WAN / Long distance wireless systems
- · Linux shell, ssh, and small Linux/BSD server management
- · Server and desktop virtualization in both Linux and Windows
- · Hardware and software knowledge in mobile, PC, and small server environments
- · Experience in local and cloud server deployment and maintenence
- · Practical Python, bash, cmd, and Powershell scripting for business (and personal) automation
- · Local network administration (especially in Ubiquiti and Mikrotik equipment, but also in FreeNAS, Samba, Netgear, DD-WRT, and other standard platforms for network services in small to mid-sized networks)
- · Basic web-design and management (Apache, Wordpress, cPanel, basic CSS/HTML/Javascript)
- · RDBMS management and general SQL (SQL Server, MariaDB, MS Access, HeidiSQL, LAMP/LEMP web stacks)
- · Business data scripting (SQL, Python/Pandas, Powershell, Bash, Google V. API Query)
- · Network wiring installation, maintenence, and re-organization
- · Upkeep, evaluation, and phase-out of legacy IT systems
- · Client/customer interaction and support
- · Equipment salvage/repurposing
- · User training and support
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